Best Buy Complaint - GEEK SQUAD - TOSHIBA LAPTOP
BANGOR, MAINE -- I received a Toshiba Laptop for Christmas and by April I had used it about a week. The laptop would not connect to the wireless unless I was next to it. I took it back to Best Buy Geek Squad and they checked it out and said it connected to there wireless fine. I brought it home and tried it again and same problem. Took it back and they said that it was my wireless router. Brought it home and my son who repairs computers and is studying computer science just laughed, as all of his computers run just fine here. I took it back a 3rd time and the Geek Squad sent it away and again they said that it was not their problem. Here I have a laptop which I can not connect to the Internet without going downstairs and setting next to the router. My son was getting very upset with the qeek squad and check the Internet site for Toshiba and looked for the same problem. He then found out that it had to do wireless card (imagine that). Apparently, there is a way to adjust the range on the wireless card to work in my house. Now, he can do this and it won't void the warranty. He does so and WOW!! it works just fine. I then called the Bust Buy Head Quarters and spoke to two different people about the problem and before I could finish they new exactly what I was saying and what to do fix it. I expressed my concerns about the Bust Buy Geek Squad and they were very concerned about this problem,(I Think). I then called the Geek Squad here in Bangor Maine and they did not know what I was talking about. They had NEVER heard of this problem. Apparently most laptops come with a factory setting for the wireless and sometimes you have to adjust it to work in your home. It is hard for be to believe that this is the first time they have heard about this. So, anyway it is now fixed and it is working great, no thanks to the Geek Squad!