Thane Complaint - Ruined my floor - h20 steam mop

Review by cherylsellsre on 2010-06-22
I purchased the h20 steam mop and after a few uses the mop leaked hot steamy water on my laminate floor. I quickly ran to get a towel but within a minute or so the hot water soaked into my pergo laminate flooring and the flooring started to bubble and separate at the joints. I called the Thane Co. and they told me they could only send a replacement for the mop and would not compensate me for my floor. I explained to them I did not want another mop and at that point she told me she would send a return label to me and then she hung up. Nice customer service huh? My flooring cost me over $1000.00 and I can't replace that section because Pergo stopped making the flooring.

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