Dollar Rent A Car Systems, Inc. Complaint - Insurance scam - beware!
ORLANDO, FLORIDA -- After flying into Orlando I went to pick up a rental car which I had already paid for. The agent insisted on seeing my credit card because of company policies. He spoke very broken English and it was very difficult to under stand what he was saying. The receipt he gave me said it was a car rental agreement. I asked him why the amount was different than what I had been told when I had arranged for the car rental he said it was more because there was a little insurance and this charge would replace the other charge.
The insurance cost 193.00 which was more than the car rental. In talking to
the customer service department they said I had signed for optional insurance when in fact the agent said I had to sign in two places to get the car. They use a code which they do not explain (at least my agent did not). Make sure your agent can communicate clearly or you will get something you may not want!