Balboa Insurance Complaint - Parent Company Bait and Switch?
SANTA ANA, CALIFORNIA -- I became a customer of Balboa insurance in 2007 as Bank of America began its merger with Countrywide Home Loans my mortgage provider. As they did the Bank of America called and offered up their insurance coverage. It seemed fair they would not screw themselves over right? I remained with Balboa for almost two year. Sadly in 2008, Hurricane Ike hit in 2008. Even though I had not filed a claim, I received a letter of nonrenewal the next September and had approximately 10 days to shop around and get new home owners insurance. When I called to inquire why I was no longer good enough to be there customer, the agent told me my risk moved up from a level 6 or 7 to attend. The factors he said were based on proximity to a fire station and fire hydrants, number of people served by emergency personnel. I looked it up the fire station was within 5 miles. I called the fire chief/marshal. The result was that I am served by the Rosenberg Fire Department through and inter government agreement. As a result of that the marshal did say I was a category. (I do have a problem with the city set up but that's another blog). My complaint is that Balboa knew when I signed with them after they begged me to do so that I was a 9 which I learned to years later they do not serve. In my eyes it was an error on their part. Either they should have continued my relationship or refunded my premium from the two years.
Sadly the saga with Bank of America subsidiaries continues as now I am fighting them because the baby company for Identity protection helped themselves to my information and I ended up paying them $12.99 a month unannounced to me. There should be a law against them using their hierarchy to prey on their customers. I am totally disgusted with Bank of America, but sadly my relationship has 26 years to go.