Thomasville Complaint - Thomasville Engineered Hardwood Flooring
Less than a year ago, we had Thomasville engineered hardwood flooring installed in our home. Since then we have been forced to literally tread lightly. Although we continue to follow the constantly changing and ever increasing maintenance recommendations of the company, the floor always looks dull and smudgey. It scratches much too easily so we need to have rugs everywhere. If I wanted rugs, I would have put down wall to wall carpet! The rugs must not have rubber backing as the safety backing may cause discoloration. So, you're damned if you do and damned if you don't. When I called Thomasville I was informed that the flooring can not be sealed or refinished. I asked why Thomasville would sell and even worse continue to sell this product. I was told that they are not the manufacturer and therefore for some unknown reason feel that they have no obligation to an unsatisfied customer and no responsibility for a product that carries the company name. We never would have purchased this particular flooring had it not had the Thomasville name on it.