PayPal Complaint - Paypal Tolerating Fraud and Illegal Activities.
I purchased Window 7 Ultimate from ugetfile.com. I checked with Microsoft and they do allow some venders to sell their products via download. I received my invoice via email it include a link to download the software and a product key.
I noticed something wrong right away, the phone number was phony. it says 617-555-6986. There's no 555 phone numbers. So I decided to investigate the address too and, according to Google maps and Mapquest, it too was phoney and did not exist. It's below, you can check it and see for youraelf.
44 Main Street
Boston Mississippi 02116
The street, the zip code, the city, even the phone number's area code are actually in Massachusetts instead of Mississippi. The 44 in the address does not exist in either state. Upon further investigation I found that the company and owner's information show that they are really located in California.
Since both the address and phone information were phony I decided to also check the Windows 7 product key. I used a free program, I can't recall it's name but it was something I ran across while perusing a tech site. I opened the program and put in the key and it indicated that the key was invalid. I followed up by calling Microsoft again and was informed that the product key I was issued was whats called an MSDN product key. It and Microsoft products are sold at a discount as kits to techs for trial and testing purposes only. They told me that the software and keys were not for sale or resale, and advised me that it was not permanent and would eventually be blocked by Microsoft. I was told to get a refund or proper software and key from the vender I purchased it from.
I immediately started a dispute against ugetfile.com on Paypal, which is how you settle disputes on Paypal. I stated all that I was told by Microsoft and requested a valid product key or refund. Instead of issuing me a proper key uGetfile.com decided not to talk to me and to escalate my dispute to a claim, which is the next step. Paypal decided with the vender.
They say because their claim process only deals with the shipment of goods not the attributes or quality of goods. At the bottom of the same email that was used to state their decision it clearly stated that Paypal does not tolerate fraud or illegal activity.
In my opinion that's a false statement. To me it's obvious that Paypal does tolerate both fraud and illegal activities. I went to a Paypal users forum and found many posts where Paypal users complained of similar incidents and results and that pursuing this further is futile. Below is a copy of an email I had prepared as a next step of communication with Paypal but decideed against.
Thank you for your attention to this matter. I read and had forgotten what your claims process covers. However I read even at the end of this email you sent that Paypal does not, I quote you using a cut and paste from your text below, "PayPal does not tolerate fraud or illegal activities". How do I go about instigating an investigation into fraud and illegal activity?
From my own checking what I bought from user Do Ha Duy Thanh is in violation of Paypal's no fraud or illegal activities tolerance policy. I want to request from you and hope that you investigate more thoroughly user Do Ha Duy Thanh.
Mr. Do Ha Duy Thanh, in my opinion, used PayPal and sold me a product from Microsoft that Microsoft stated is illegal to sell or resell. In the email from the seller with the product key which Microsoft told me was illegal to be sold or resold, the company information on my invoice is incorrect. Not only is it incorrect it is nonexistent. I used MapQwest and Google Maps no such address found. The city does not exist in the state named. The zip code is not in the state named. The phone number's area code is not in the state named. After the area code the phone number's first three digits are "555". A nonexistent phone number. That's fraud. Is it possible to check and see if fraudulent information was used to set up his PayPal account? Did PayPal unknowingly allowing this? How many others are also being defrauded and illegally sold this and other Microsoft products by this user via PayPal?
Here's a copy of the information that I copied and pasted from the invoice emailed to me after the sail (You can check and verify for yourself if it will help you in your decision):
44 Main Street
Boston Mississippi 02116
WEB SITE: http:// www.ugetfile.com
There is a lot more information that I gathered from just my own investigation that I feel will help you in your investigation. I believe that if/when you check into this user you will come to the same conclusion that I have; that I have been defrauded and sold an illegal item, and PayPal is what this user used to accomplish it.
Thank you very much,