Carrier Corporation Complaint - Information not available prior to sale.
SYRACUSE, NEW YORK -- When one of my old York Heat pumps gave up the ghost, I contracted with a local distributor to install the subject unit. I upgraded to the energy efficient model in hopes of lowering my electric bill. This purchase/installation occurred in Aug 2009.
When winter rolled around and the weather got cold and wet, i. e., time of most needed good heat, this outside exchange unit would freeze over completely. Looked exactly like an ice cube. This required shutting down the outside unit and running off emergency (expensive) heat coils in the circulation unit.
Contacted installer who assured me that this was common. Contacted mfg who checked with installer, got back with me indicating all was normal. Meanwhile, my other 16 year old York is still churning it's little heart out with no problems. Now does this sound like an upgrade to you???
Checked owners manual. Only reference to icing is the normal sequence where the coils ice up, go thru defrost cycle and keep trucking. No mention of this problem before installation. No mention in the owners manual.
Last time the unit froze over, I visited all my neighbors units and could not find another pump frozen over.
Unit works fine in A/C mode, but I would advise any person considering a Carrier/Payne unit to look do due diligence prior to purchase. If I had been aware of this problem, I would have certainly looked elsewhere.
Thanks for your ear.