Whirlpool - Gas Range Complaint
Whirlpool Gas Range only 2 1/2 yrs. old - Complaint
BENTON HARBOR, MICHIGAN -- I purchased a Whirlpool gas range and before the year warranty was over I had to have the ignitor replaced. 1 and 1/2 yrs. later the same ignitor is bad again and had fallen into the stove. I called the company and they can do nothing for me. They have no tech on staff who could walk me through on how to raise the lid to fix the problem. There are screws on each burner and will the other ignitors come out? They offered no help except to call a service man which I cannot afford and it is not my fault that the ignitor is bad already. I did not get the extended warranty, I have had several appliances and not once did I have this much problem in such a short time. I believe that they should have offered to fix the problem with their paying the bill. I told them that there were only 2 clips on the ignitor that was replaced and the others had 3. I believe that the service man broke one when he fixed it the last time.