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AnnTaylor Stores Corporation Complaint - Attitude for Returning, No Apologies - In Store Returns for Online Purchases
In Store Returns for Online Purchases - Complaint
A few months ago I purchased several items online. One didn't fit correctly so I returned it to the Sacramento-Arden store. The clerk and her manager had a bad attitude because they thought I had worn it, plus it seems like they didn't like that I returned it. I went home angry and offended so I brought all the products back the next day. I don't like buying online because I sometimes have to return items, but there is never an adequate petite selection in stores. I complained, via email, to the AT website, and I NEVER even received an apology. I continue to buy online at JCrew and the Gap. If I return the sales staff are SO nice. They realize that petites have no other choice, but to buy online and sometimes things just don't fit. I continue to resent their poor customer service, but I will not shop there again until I receive an apology.
Comments:
Posted by clutzycook on 2010-06-22:
Coldwater Creek is another store that doesn't usually give you static over returns on online purchases. They'll only give you a gift card, but at least they do it with a smile.
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