Kmart Complaint - Overcharged on Sale Items
DOVER, DELAWARE -- I spent a little over $150 at the Dover, DE Kmart on June 3rd. I bought multiple products on sale like bathing suits, coverups, underwear, live plants, shoes, and insecticide. When I got home I realized that the discounts given did not represent those advertised. Instead of 50% off, I got 40% off; for buy 1 get one 50% off I was charged full price for both; shelf tags advertising $2 off charged at full price, etc. Overall, the overcharge was on 7 different items and 10% of my total purchase. When I contacted Customer Service I was told I had to bring all of the merchandise back to get credit. 13 days later I showed up with the packaging and tags and my receipts. The receipt clearly stated that refunds or exchanges must occur on or before 9/10/2010. It was 6/16/2010 and the CSR asked rudely 'why did you wait so long to come in?' I asked her 'why did Kmart overcharge me on 7 items'. She said she could not answer and referred me to the Store Manager. It took her 20 minutes to refund my $15.45; by that time the Store Manager had disappeared. I have never been treated so rudely. The CSR claimed that no one else had made the same claim as I did. Consumers must be relying on the merchant to charge accurately. I have emailed Kmart twice asking for a response of some kind. They choose not to answer. Overcharges on 7 totally different items do not appear to be random errors. Kmart does not provide the original price and actual discount on your receipt; the receipt simply shows the price charged. So it is difficult for the consumer to see exactly what is being charged and whether or not it is accurate. Protect yourself...check your receipts carefully.