Sony Electronics Inc Complaint - Poor Quality LCD TV
Purchased this 46" LCD TV from my local Sam's Club in Nov. 2007 and paid right at $1800 for the TV. About 8 months ago I started having problems with the screen having an overlapping effect when the TV was turned on. I called Customer Relations and they had me go through a series of steps to see if it would fix the problem which it did not. The advised me to take it in and have it looked at. Problem is, the closest authorized repair shop is 50 miles away so I put up with the poor image until 2 weeks ago I couldn't take it anymore. I called Customer Relations again and they once again offered little help. Said for me to take it in so I did. I drove over 100 miles round trip and then waited 5 days to find that my LCD panel was bad as well as the FB1 board needed to be replaced. Total cost $1868.77. I called Sony and since the warranty was only for 1.5 years and my TV was 2.5 years old, they would not pay for the parts. BUT they did offer to sell me a new TV for a reduced price of $925 for the KDL46EX700 (this TV at Sam's is $1297.00) or $1100 for the KDL46NX700. I find this absolutely ridiculous that Sony will NOT do more to stand behind their product; a very EXPENSIVE product. Then to insult me with an offer to sell me a new TV for a reduced price (a savings of $372...what a JOKE). I expect a TV to last about 7 years. If I paid $1800 for this TV 2.5 years ago then I only received about $642 worth of viewing enjoyment out of it which means I'm out about $1158 from my purchase price. I am VERY disappointed and dissatisfied with Sony and at this point will NEVER buy another Sony product again.
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