Zhumell Complaint - Zhumell Tachyon Binoculars

Review by daveken on 2010-06-22
OMAHA, NEBRASKA -- I was given these binoculars as a gift. They were bought New. I used them very little. I retreived them from the case they come in and mounted them on the same tripod. The binoculars are faulty. There is a cheap cap on the front that comes loose, causing them to tilt. They tilt from left to right and sway freely from this defect. Hayneedle handles their returns. They have a 25 year warranty. Hayneedle has sent me 3 pair. Each pair has the same issue. Two of the pair I didn't even mount because I could tell they also were "no good" I tried to send Hayneedle pictures of this issue. They said they couldn't except them. I then asked the person if she thought that sending me multiple pairs was worth "our" time and money due to every pair being defective. They said this is all they could offer.
I would personally like to get the origional cost back and buy a different pair. I am now waiting for the 4th pair now witch should have been here long ago.

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