Ultra Shield Complaint - Fabric Protection 10 year premium full replacement
Upon purchasing my Lazy-Boy reclining loveseat I also purchased for $150. a warranty with Ultra Shield for fabric damage ie tears and stains. My loveseat is less than 3 years old when I noticed 10 or more small snags or tears in the fabric on the lumbar support area of one side of the loveseat. I called to report this at the 800 number provided on the warranty card. They said it would not be covered because I didn't know exactly how it had happened although I did know immediately within one or two days) when it had happened. What a Scam!!! My 10 years of coverage is worth zilch! No one came out to see the damage. They didn't even want a photo! The store, Burgan's in Spokane, where I bought the loveseat would be my only recourse and they have gone out of business after 25 or 30 yrs. at the same location. I asked if could get my money back for the rest of the 10 yrs. of the warranty (about 7 yrs.) and they said No. My advice to any one is forget about ULTRA SHIELD they have no intention of backing their warranty.