American Standard Complaint - Beware of hairline cracks in Am Standard plumbing fixtures.
PISCATAWAY, NEW JERSEY -- Please inspect American Standard plumbing fixtures for hairline cracks before they are installed in your home. They are not kidding when they only warrant their product for one year and you will not like other aspects of the warranty service. [See POOR QUALITY - American Standard Pedestal Sink, posted on this site 5/5/2005].
We had American Standard products installed in 2004. We only noticed hairline cracks in the pedestal sink, at the drain outlet, a few years ago and we think they are getting more noticeable. This is in a home with two old folks who travel a lot so it has been light duty service over the years.
We give American Standard high marks for their prompt reply to our complaint letter. Also. we have an apology that is actually signed by a technical service individual.