RCN Complaint - Account paid - denied service as agreed
UPPER DARBY, PENNSYLVANIA -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
In Oct 2004 RCN customer service setup payment agreement for phone service and stated that cable was separate from phone. Once cable was paid in full of 140.00, my cable service would be restored immediately. On Dec 22, 2004 I paid 232.00, with 140.00 designated by phone call to RCN financial services Wendy Barrone toward the cable to be paid in full and the balance to the phone monthly agreement (2nd payment). At that point Ms. Barrone told me I cannot receive my cable service and refused to refund my payment or re-connect my cable as agreed earlier by RCN customer service in Oct. I had kept my agreement with the phone and paid the cable off. Also I have a severe disability and have reported to RCN several times about the harrassing calls I keep recieving. Yet to no avail has the company resonded for me to be able to do call trace to report to the authorities and has not changed my phone number which I had requested over about a month ago. RCN has not responded to my fears from the harrassing phone calls I continue to recieve!
As a resolution, I would like the following:
Hold RCN binding to consumer payment arrangements which had been previously approved via RCN's Backoffice. They apparently have several approval steps or people because I had to wait 72 hours for approval. I want my cable restored with no reconnection fees, my phone number changed due to the harrassing calls I have reported.
Please contact me if you need more details regarding this incident.