Travelocity Complaint - Travelocity travesty
Travelosity claims to specialize in 3 & 4 star hotels, so I believed it would be a good way to book a hotel in Columbia, S. C. I researched and was assured I would be within 10 miles of the military base, which I was going to. I made the reservation well in advance, 3 to 4 weeks ahead of my trip, I knew I would be arriving at the hotel late so I really needed it to be easy to find and I expected the hotel to be in a safe neighborhood. When I left the military base in Columbia it was well after dark and I got out the directions to the hotel, I got onto the highway and proceeded to get to the hotel that I had a reservation at. I started to worry when I passed the 10 mile mark that I had been guaranteed the hotel to be at- after 21 miles I then found the exit for the reserved hotel, the hotel was right next to highway, a few extremely odd left turns in a very dim lit area yielded the hotel. I pulled up to the front entrance and to my surprise had to enter a door that opened to a 5x5 room of concrete and bullet proof glass. I was then asked what I wanted???-(meanwhile there were no other vehicles parked at the hotel- which made me wonder if the place was a hotel at all after she asked me that.) I told the woman that I should have had a reservation and she shook her head and told me that there were no reservations!!! I said that I had already paid and to please look again- it was late at night by this time. While the woman went to look I had to call Travelocity to find out what the problem was. While the representative from Travelocity was on the phone with me, the woman knocked on the bullet proof glass to let me know that there was indeed a reservation and told me I needed to give her my I. D. and my credit card, I gave it to her and she started to recharge me for the hotel! By this time I was getting irritated and told the representative from Travelocity that the hotel was a far distance and it looked like a glorified crack house- I forgot to mention the homeless people loitering in the parking area of this hotel- but I mentioned it to the rep, as well as the bullet proof glass and the dimlit area that seemed unsafe for 2 women and a baby to stay at. The Travelocity representative said there was nothing I could do but cancel the reservation, but I would be charged anyway and he couldn't find another hotel for us. I cancelled and left that hotel and had to find another on my own, by this time after midnight and am used to being asleep by that time! I should have been able to get some if not all my money back for that experience and I warn anyone about to travel, which my family does more than most, to never ever use Travelocity- they didn't get me a close or safe hotel, a far cry from what most travelers would call 3 or 4 star hotel, It was a negative 8 in my book and they owe me!