Meineke - Mount Prospect IL Complaint - Mount Prospect Meineke is Terrible
MOUNT PROSPECT, ILLINOIS -- So I went in just to get a new muffler. My guy, Mark from Mark's Service, who is the best and cheapest honest mechanic around by the way, doesn't do mufflers. He says to go to Meineke or something. I go to this shop in Mt. Prospect. The mechanic shows me a very small hole in the converter or resonator, very small. I said to just do the muffler because it was a small hole. Later, the guy at the front desk, Gary I think, tries to get me to buy a whole exhaust system. He comes to me with just the estimate for the whole system. I said to just do the muffler. He tries to make me believe that the system will "explode" if they just install a new muffler. He says, "If we put on just the muffler, the pipe will explode from the greater pressure cause of the hole." I majored in physics for a while and I know for a fact that this is not true. In fact the small hole makes it less likely to bust a pipe due to the release of pressure. So I realized that this place was a con. I said to just install a new muffler. He says, "This place is not a chop shop. We don't do that here. The owner told me that we don't do that." So they don't weld mufflers there. Instead they just lie to you and tell you that you will die from exhaust system explosion if you don't give them more money.
They get the car off the rack. I drive off to Merlin in Elk Grove on Beisterfield: great service, nice techs; we laughed at the exploding converter hypothesis. They put the car on their rack. The Meineke tech had already started cutting my pipes! The Meineke guys just let me drive off with half of my muffler cut off without a word! The Merlin guys say that the cut is too far back for them to be able to weld a new muffler. So I call the Mt. Prospect Meineke and Gary, I think, says that they will install a new pipe for free, as they ought to.
I go in the next morning at 7am per agreement because I have an appointment with Merlin at 2pm. Gary, I think, comes out and says that the owner is inside and that he wants to give me a great deal. I say, "I don't believe a word you say. You told me that my pipes would explode. I was a physics major. Just fix what you broke." The car comes back out. Instead of a new pipe the techs just did a very bad weld job over the cut! So I say to the mechanic, "The owner's in there right? Go get the owner." He starts saying derogatory things to me! So I go in to the owner and tell him to fix the car the way that Gary, I think, had said on the phone. He says, "It's fixed. That's all I'm doing." So I yelled at him and called him a cheat and a liar. He called the cops! He thought that I would run away or something. I stayed and of course was not arrested. But obviously the police couldn't do anything about this lying, cheating, no-good, dirty, rotten, conman. Here's an interesting question: Knowing that they lied twice, how do I know that they didn't make that little hole in the converter? You can't trust people who lie multiple times! So now I have to file some kind of complaint. What a complete waste of hours of my time! And I still don't know if my muffler will fit on the shoddy weld that they made. Now I might have to sue. What a pain! Never go to this place. Tell your friends not to go to this place. Let’s run this guy out of business and out of town. We don't need such conmen doing their 'business' here.