Wachovia Corp Complaint - Attempt at loan Modification
Back in April of 2009 we began the process of requesting a loan modification. We found the process very complicated BUT did copy and send all of the requested documents in a timely manner. In fact over the months they were sent 3 different times. We are in our 70's and have suffered a severe hardship due to an embezzlement. The business of 48 years was a custom cabinet shop, the former bookkeeper took 258. thousand, from the business and got a good deal of the retirement we had worked for and set aside for these years. The former employee was found guilty and sentenced to jail. All of that paperwork from the District Attorney as well as bank statements & tax returns plus All requested were submitted. In March of 2010 we got one letter stating we did NOT show severe hardship or ANY hardship. The next day we received a phone call stating that we DO NOT have enough money. The Wachovia people do not seem to know from the right hand to the left what is going on. We are barely surviving, however have kept up with our loan commitment. We asked for a lower interest rate and/or (hopefully both) an extension on the mortgage loan. The Home Affordability and two other programs are in fact available. Why are we denied?
We quality and are not an excessive risk. We asked for a second chance, not due to our actions but due to a major theft. Did not ask for something for nothing, but to be able at this age have a bit of peace and continue to have this house, which is our home. Some assistance, we would still pay as we have for years and years. Over the months from April 2009 until May of 2010 we spent lots & lots of time and many dollars getting information requested, say nothing of the mental strain and all of the phone calls and effort, it causes undo stress and should NOT be the way it is. Hoping for some assistance Shirley Pisano