Volkswagon Complaint - NAVIGATION SYSTEM/BLUE TOOTH - VW NAV SYSTEM JETTA SPORTSWAGON 2010

VW NAV SYSTEM JETTA SPORTSWAGON 2010 - Complaint

Review by HOTROD15 on 2010-06-22

HERNDON, VIRGINIA -- I WANTED A JETTA SPORTSWAGON IN LATE 2009 BUT WANTED ONE WITH SPECIFIC FEATURES . WHEN I ORDERED THE JETTA SPORTSWAGON , I REQUESTED THAT A NAVIGATION SYSTEM BE INSTALLED DURING THAT ORDERING PROCESS. WHEN THE 2010 VW ARRIVED AND WE PICKED IT UP IN DECEMBER 2009, IT HAD NAVIGATION INSTALLED BUT THE CD HAD NOT BEEN DOWNLOADED YET. SO, THE SALES AGENT GAVE US A CD TO USE TO DOWNLOAD THE INFORMATION INTO THE NAVIGATION SYSTEM. WE NEVER ADVISED THAT WE COULD NOT USE THE HANDS FREE FEATURE OF BLUETOOTH DURING THE ORDERING PROCESS OR AT DELIVERY. AFTER MULTIPLE ATTEMPTS AT USING THE HANDS FREE FEATURE AND TAKING THE CAR BACK TWO TIMES TO THE DEALER, WE WERE TOLD THAT THE SPORTSWAGON DID NOT COME WITH A 9W3 FOR ONLY A 9W2 NAV SYSTEM. AND, THAT PERHAPS IN THE FUTURE A 9W7 TYPE WOULD BE OUT. THE DEALER AND LATER THE CONSUMER REPS IN MICHIGAN AND GERMANY HAVE TOLD US THAT THE HANDS FREE WAS ONLY AVAILABLE IN A JETTA SEDAN NOT THE JETTA SPORTSWAGON. AFTER SEVERAL CALLS AND LETTER TO VW, THEY HAVE NOT ANY ALTERNATIVES FOR THIS PROBLEM. HANDS FREE NAVIGATION HAS BEEN AVAILABLE FOR A LONG TIME ALREADY, BUT VW IS WAY BEHIND TECHNOLOGICALLY. I WOULD NOT RECOMMEND ANY ONE BUY A JETTA SPORTSWAGON FROM VW IF THEY WANT THE NAV AND HANDSFREE PHONE SYSTEM. IT IS ILLEGAL TO USE YOUR CELL PHONE IN MANY STATES WHILE DRIVING, YET VW HAS NOT BEEN ABLE TO SOLVE THIS ISSUE AND HAS HAD NO REMEDY FOR OUR SITUATION EVEN THOUGH THIS IS A 2010 VEHICLE SOLD IN CALIFORNIA.