Newport News Complaint - Beware of this Retailer
I purchased a dress back in November of 2009. When it arrived, I tried it on & it didn't fit. I contacted NN to discover that they do not reimburse for returned shipping. I payed out of pocket & within 10 days it shipped back to them for refund. Luckily, I requested receipt!
Their return policy does state that it takes several billing cycles to receive credit. So, I waited. Contacted them in Feb & CS tells me that they received my return on an incorrect date & should be hearing from them in a couple days on refund. Within a day or two, I receive a merchandise credit e-mail because they stated that I did not return within their return time period. Which, was incorrect!
I immediately contacted them & explained that they were incorrect. I had receipts proving that my return was received by them well within the return period time frame. They responded back "as a one time courtesy" they will investigate & get back to me. Week goes by, no response. I contact them again & this time I tell them that if I do not get this matter resolved, I will contact the Better Business Bureau. Within hours I got a response from CS saying that a credit to my card would be there within 12 business days. This was April of 2010.