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BISSEL Complaint - PRODUCT ONLY MADE TO LAST 1 YEAR OR LESS

Review by GAMBLING BUCKEYE on 2010-06-22
PURCHASED A BISSEL STEAM CLEANER, USED IT 3 TIMES ONLY AND A LITTLE PLASTIC PIECE BROKE OFF IN THE 13TH MONTH, I HAVE SENT SEVERAL EMAILS TO BISSEL AND THEY HAVE NOT RESPONDED. HAD A 12 MONTH WARRANTY, IT FIGURES, THEY MAKE THINGS TO LAST JUST THE YEAR SO YOU WILL HAVE TO BUY ANOTHER ONE EVERY YEAR!!! WILL NOT PURCHASE BISSEL AGAIN. SOME OF THEIR NEWER MODELS ARE NOT PLASTIC PARTS, BUT METAL. TOOK MY MACHINE TO A REPAIR SHOP WHERE IT WAS $50 TO LEAVE IT, $50 FOR THE PART AND $100 INSTALLATION, THAT'S $200 AND I PAID $200 WHEN I PURCHASED IT, DON'T WANT TO HAVE $400 WRAPPED UP IN THIS MACHINE, BUT IN MY OPINION, THEY ONLY MAKE SOMETHING TO MAYBE LAST THROUGH THE YEAR SO YOU WILL HAVE TO BUY ANOTHER ONE. DON'T THEY REALIZE IF THEY BUY BISSEL AND IT BREAKS, THAT THEY WILL PROBABLY NOT BUY BISSEL THE NEXT TIME? REALLY FRUSTRATED THAT THEY CAN'T EVEN ANSWER MY EMAILS OR CARE ABOUT CUSTOMER SERVICE.
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