Federal Express Corporation Complaint - Fedex and the Totem Pole - utter incompetence, deceit
PO BOX 256, PITTSBURGH, PENNSYLVANIA -- I purchased a 6'5" Totem Pole Carved by a Haida Carver up in the Haida Gwaii Islands of British Columbia. I worked with the Haida Raven Gallery in Masset, BC. They carefully packaged the 120lbs. pole marking in FRAGILE. The pole was stuck in the FedEx Customs clearing house for weeks. I had to initiate all the calls to get the pole cleared to enter the United States (FedEx sent me a $270 bill for my effort). The pole arrived in San Diego, CA. It was mysteriously lost for days. Finally after numerous calls it was delivered (the whole episode took almost a month). The face and right bottom of the totem were smashed in, the nose badly dented, and the pole was badly cracked in numerous places. To cause this kind of damage the FedEx personnel would had to literally jump on and beat the thing. I contact John George who made arrangements to have someone come to my condo and pick it up. The representative arrived and told me he was only there to pick it up. That I would have to re-wrap the package so that it could be removed to a FedEx location for inspection. I asked if there was ANYTHING I save or anything I should do. I was told NO and that a FedEx representative would come out the following week and pick up the pole. I specifically asked about the packaging, that the totem came in. He told that it would not be needed and that I should re-wrap the pole. His statement was " your not filing a claim on that packaging are you? Just the totem." I said yes, of course. The following week a I spent more than 4 hours and more that $50 repackaging the pole. A representative came to my condo and picked up the totem but had no idea where it was going. Again I Asked if there was anything that I needed to save or do. I was told NO. Remember I was asking their representative. I was not told that I needed to contact anyone for further questions etc. I had gone online in the interim and downloaded claim forms which I faxed to FedEx's claim center. I received a letter from Rose-Ann Denis denying the claim because the packaging was not saved and that the shipment was not available for inspection, both which are untrue. THEY have the pole! Rose Anne instructed me to look at the FedEx Service Guide. I never knew one existed nor was I told check it prior to filing a claim. Rose-Anne Denis is trying to obstruct my ability to file a claim be issuing this form letter. FedEx has treated me shabbily every step of the way with this delivery and with the filing of this claim. This pole cost approx. $9475. It was a beautiful collectors item. Any damage to it dramatically decreases its value. I is unrepairable.