Craftstar Homes Complaint - Craftstar Homes - BEWARE
MCLEAN, VIRGINIA -- I have just experienced a very frustrating situation with the staff of Craftstar Homes. The sales person was fine and dandy with us till we signed the contract. After that, she never had any time for our questions and numerous times was very rude with is. We have now moved in and the theird day into the house our basement started leaking. We contacted customer service and they sent in the project manager who proceeded to cut our dry wall out, remove all the padding, rip our carpet saying that they would need to dry the area up first. They left their equipment saying they would be back the next day to complete the job. It has been over 2 weeks since this incident and we are still sitting with a hole in the wall! The customer service lady is really good for nothing because all she does is forward messages. If this is a legitimate legal issue then I will most definitely pursue it. All in all, do not fall into their trap. They keep reminding you that they are selling a very good product to you and charge you extra for all sorts of stuff. Once they trap you, there is no end to the way they squeeze you. Buy with any other builder but never with Craftstar.