P.o.d.s storage units Complaint - Asked all the right questions, still got ripped off

Review by use u-haul on 2010-06-22
FRANKLYN TWNSHIP, NEW JERSEY -- I shopped around movers, rentals etc. I noticed pods popping up around the neighborhood...I was planning on moving to staten island NY within the next couple of months (witch I told them) and just figured I could load it myself and have it moved to the new location when I close. And get my house emptied out for showing. ( I was still shopping for houses)I did tell them I was moving to staten island from nj...just didn't know what zip code as of yet. I thought the 149 per month was reasonable plus a few small fees and the delivery within a 50 mile radius was good as the trip would be approx 35 miles from my location, to ANYWHERE on staten island. NOW my pod is full and I'm closing on my new house tomorrow so I call to schedule a PU and delivery. Well they told me that the fee to move it from my location 26 miles away to staten island would cost me 975 dollars!! Thats the moving rate...you would think, after I told them I was moving they would let me know that the moving rate is way different than the storage rate? This happened because I didn't know the exact zip code of the house I didn't even buy yet! I wound up renting a U-haul for 101 dollars and unloading everything from the pod into the truck...If I would have known the correct rate from the beginning and their sales people werent so keyboard ignorant..I never would have had this thing delivered to my home. Remember when something seems too good to be true it usually is, typical bait and switch. They didn't even get back to me regarding this because I know they record all calls and I did tell them exactly what I was planning. This company sucks and I would not recommend them to ANYONE, their rates are through the ceiling.

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