When I first went on line to see what Dell offered, I was looking for a lap top.. when I called the sales office, they said that a desk top is best for me. I bought one, over $1,000 as I also bought a fax/ copier. I rec'd it but was unable to use it to what I wanted. I called and called and all I got was foreign people and trying to explain what my problem was but never got any answers. Then, windows 7, and I called them back and they said too bad in their own way. I gave up and have never used this computer as yet. I decided to try DSL, high speed and called them again as Verizon said I needed to. They charged me $60 for this and and I also bought the windows 7 pack and the salesman said if I bought a warranty for a year, then I could call anytime and not have to pay $60 anymore and that did sound good as I can't use this computer and needed help. So did and when I tried to call back and asked for help. Another foreign person said that this call will cost $60. I said I had a warranty for this and they said no, I didn't. I had a warranty on the computer only. So, I now have a new, one year old and windows 7 and all just sitting on my desk not being use as I can't figure it out. I have been lied to over and over again and no one to talk to but foreign people which can't help me but will take my money. I will never buy anymore from Dell, and if this hasn't cost so much, I would trash it. SO, all just sits on my desk getting dust on it.