LG Complaint - Control Knobs
Range was purchased from Sears in Rotterdam Mall on 6/7/09. Model #LRG30357ST, serial # 902KMFE10179. The part # in question is EBZ37189609. Since the purchase of the gas stove we have replaced 3 of the control knobs located on the front of the appliance. These control knobs regulate the gas flow of the stove burners. The plastic shafts on all of the knobs continue to crack and break with normal usage. The knobs become very loose and fall off of the shafts. The cost of each knob is approx $75 and we have ordered the extended service plan due to the continued defect of the knobs. The newly purchased knobs were covered under the 1 yr warranty but these new knobs are also breaking down as the original knobs had.
The initial product was not faulty as there seems to be a design flaw. Each new knob is not any better than the previous knob we replaced. The knobs continue to become loose over time and fall off of the front of the stove??