Warranty direct Complaint - Direct Buy Warranty SCAM
METUCHEN, NEW JERSEY -- These folks are liars and scam artists!!!
First they start by lying to you about their coverage. The bumper to bumper is only as good as they want to interpret the verbiage in the contract.....and here are several other examples of how they will sucker you in and then cheat you if you try and collect:
Example #1 - They tell you all internally lubricated parts are covered, including some external things like transmission mounts. When you have a problem with the transmission, the 4 things identified as "including" are the only things they cover....not the internally lubricated parts they lied to you to get you to buy the contract.
Example #2 - So now you have bought the warranty and they make you wait 30 days before it goes in effect. All the while, the 30 day full refund period is ticking away.....now all recourse is gone and if you cancel you immediately loose at least 20% right off the top.....this is 500 dollars on most policies....and they will have done nothing to date but screw you over.
Example #3 - Here's the kicker....if you want to fight the denial of the claim you will have to do it in New Jersey. Secondly, they have limitted your ability to get anything back by putting a cap in the small print....of 1500 dollars.....that's not even half of a transmission or engine problem.
Example #4 - All the while they are jerks to you on the phone, pass you from person to person, they will tell you all managers are out in the field, they will not give you to anyone in charge and they will continue to lie and belittle you till you go away. They will not cooperate with your dealership, they will not call them back, they will lie to you and tell you they are sending a representative out and they will never show.......on and on and on.........liars, cheats and scam artists.
Please tell everyone you know......I will and I am contacting 60 minutes and several other organizations that correct these scams.