American Home Shield Complaint - Lack of Communication, Failure to Follow-up in a Timely Manner, Denial of Claim
This is a rip-off warranty. Upon a problem, they will not follow-up with communication, they will keep you on hold, and they will find any excuse to dismiss and deny your claim.
I have been waiting since May 24, 2010 to resolve an emergency air conditioning situation. The service company failed to submit the assessment of the problem (over seventeen days) and Home Shield stated that they could not address my problem until the service company submitted the paperwork. They also suggested that I go in person to the company to see if they would fax in the assessment. Being that the weather was 95 degree Home Shied suggested that I go purchase fans and they would reimburse me (up to $100) for a home that has over 2,900 sq. ft
This was followed by ten more days of waiting for Home Shield to contact me regarding the decision (Yes, I called them everyday and talked with the supervisor). Only to call (day 29) and was told the claim has been denied
due to the fact that the technician stated it was installed improperly even though I had the city building code inspector to come out to verify that it did meet code.
This company will not communicate and will find any excuse to deny a claim.
As another person stated who filed a complaint against this same company if I had saved the monthly cost for the warranty for the ten years I have had this warranty, I would have saved up the $9,000 not to mention the interest.