Drain Go Complaint - Home Repair Warranty

Review by kmp1176 on 2010-06-22
BRIGHTON, TENNESSEE -- There was a back-up in my showers. We had just moved in and evidently my inspector did not catch it. I contacted my warranty contact and they in turn sent out the contractors, Drain Go, to inspect my problem. They didn't go inside to observe the backup. They just looked at it and said, "It's broke" and that my insurance would not cover it and that they could give me an estimate. $1900.00 to bring in a back hoe and dig up my front yard to repair it. I paid their service fee of $55.00 and asked them to be on their way as I wanted an second opinion for a job that big. I called the plumbing co. that I have used for years. They looked at it, went inside and checked, said pour a certain product down the drain. He cleaned a big glob of junk out of one of the drains. I haven't had problem with it since. Do NOT us Drain Go in Memphis, TN or Bartlett, TN. Their office is located in Brighton, TN.

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