Sears/ Kenmore brand Complaint - Do NOT buy Kenmore Brands!!!
BLISS, NEW YORK -- We purchased a Kenmore HE Plus Front loader in December 2008. It was not installed until 6 months later when the room was completed.
Two weeks ago, my husband was doing the laundry, and heard this load CLUNK, he came into the laundry room to find water all over the floor!!
When he moved the machine away from the wall, he found out that THE MOTOR HAD FALLEN OUT OF IT!!!!! and it was laying in water--
We waited 2 weeks for a service guy to come out--he told us that it when the motor came out, the belt being so tight that it made it move upward into this appendage that was above it on the Subtub--resulting in a crack-----
ESTIMATE TO FIX THIS 1 1/2 YEAR OLD MACHINE:
The sales guy at Sears in Springville, NY --was nasty when we visited and told him about this---he laughed and asked if had some duct tape--------
The consumer resolution number brought no relief either---the showed no concern for the situation--my husband could have electrocuted, or the house could have burned down--they asked if I wanted to talk to the manufacturer---
We are filing complaints with Government agencies and may just plan some visits to some Sears store to "chat" with appliance shoppers.
This is THE most riduculous thing I have ever heard happen to an almost brand new appliance--not to mention a safety hazard!!!