Lowe's Complaint - LOWE'S LIABILITY POLICY
ALTOONA, PENNSYLVANIA -- The Saturday before Father's day, I went to our local Lowe's to purchase a Char-Broil, Infra Red, grill. Everything was fine until the grill was loaded on the back of our truck. I handed one of the young men a tie-down to secure it into the bed of the truck. He looked at me like I was crazy and said because of Liability, they couldn't tie it on for me. I was dumbfounded! I said what if the grill tumbled off and caused a wreck/death or injury on my way home. Lowe's would definitely be liable for that problem because it was not secured to the truck. He really could not respond, just kept saying liability. This policy makes absolutely no sense at all. Fortunately, a young man heard my problem, walked over and tied the grill on for me. I have since found out that their main competition in the area, ties all mdse. down for customers. It's safer and makes for good customer service. Lowe's just lost a good customer and I will spread the problem throughout the Internet!