Bank of America Complaint - AWFUL!!! Everyone should drop them so they can file bankruptcy
Please Please I beg of everyone to NOT EVER, EVER, EVER use this company. They took over my home loan by no choice of mine. They must have mailed me multiple sets of documents for my loan only they had another woman's name, social security number, and personal information in my place! To this day they still have not corrected this. They tell me it is my fault and I have to go into a bank and prove myself. Why should I go and prove myself to be myself? Who is this other person!! I have all of the original mortgage loan documents through the real place I had my loan with....so you tell me who this stanger is? I know she is a real person and I am about to contact her and let her know that this company has given her info to me and who knows how many others?! Is your information safe? Who may have it? How can you have someone else personal information and mail it to other people and not be accountable for this!!!!! I called only to sit on hold and be hung up on for 3 months straight everyday. You sit in a loop for about 15 minutes before you can get a live person. Once you do they tell you they can not find your account or they have to transfer you. When you are transferred, they hang up on you! Only for you to call back and start all over again. I have spent at least 85 minutes a day doing this same mad loop of disservice!! I am so upset right now! Then they had my cell phone number, and every weekend Friday night through Sunday night, they called my phone about 15-20 minutes apart ALL DAY AND NIGHT. Now, mind you their office is closed, so you can not tell anyone to STOP waking you all night. When I answer the phone it hangs up on me and then calls right back. I have written letters to the CEO and he has not one care in the World. Meanwhile I have personal information for a poor strange girl. God Forbid I was not the person I am and I used this information to ruin her identity! And again this awful place does NOT care. So again today, I spent 2 hours on the phone with them, nothing was accomplished. Still, they are fraudulently using another woman's information on MY home mortgage loan. Well, they have 4 weeks to get everything straight: I will be contacting an attorney and I will also have another lender buy this account from them. I do NOT EVER want to see this company again. Let's band together and remove our accounts and force them to bankruptcy!