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SLEEPYS MATTRESS Complaint - DEFECTIVE PRODUCT - MATTRESS

Review by NOBLE49 on 2010-06-22
38 NARDOZZI PLACE, NEW YORK -- HI I AM WRITING TO COMPLAIN ABOUT A MATTRESS BOUGHT FROM SLEEPYS MATTRESS MADE BY SERTA THE MATTRESS IN QUESTION WE HAVE HAD ABOUT TWO YEARS. THE PROBLEM IS, IS THAT THE MATTRESS DEVELOPED A BIG SNAKE LIKE BULGE IN THE CENTER OF THE BED. THEY HAD ONE OF THEIR PEOPLE COME OUT TO CHECK TAKE PICTURES AND SO ON. THERE IS A FIVE YEAR MANUFACTURE WARRINTY ON THE MATTRESS AND THEY REFUSE TO HONOR THE WARRENTY WHO CAN WE TURN TOO?
Company Response on 06/23/2010:
Hi , my name is Cathy from Sleepy’s Customer Care. Sleepy’s strives for 100% complete customer satisfaction and appreciates when a consumer takes the time to inform us of how we might improve our organization and better serve our valued customers. We want to maintain your trust and loyalty; therefore, please contact me directly at csable@sleepys.com and reference the customer code on your purchase invoice, so I may provide you with some assistance.


Sincerely,

Cathy Sable
Sleepy’s, LLC
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