Old Country Buffet Complaint - Sweltering, possibly unhealthy conditions on Fathers' Day - terrible customer "service"
BENSALEM, PENNSYLVANIA -- I am writing this on behalf of my good friend who does not have online access. My friend (a senior citizen with a heart condition) & mutual friends (total of 9 in their party) went to this restaurant for Fathers Day dinner 6/20/2010. One of the food servers was sweltering as she was clearing the table. The air conditioning did not appear to be working & salad bar food was all warm. Their discomfort was not alleviated even when moving to another table. Management was deaf to their complaints about the lack of air conditioning, claiming they could not alter the setting without checking with corporate headquarters. When it was apparent my friend had difficulty breathing, he was offered a refund - but everyone one else felt uncomfortable as well - this was on a day during a heat wave of high heat & humidity. It took a series of much vigorous complaining for the entire party to get a refund - no one felt comfortable enough to eat. (Management claimed they could not issue a refund without receipts - which they would have tossed from the tables when the party switched seats - they only did so when confronted with one of the party's debit card receipts; she had paid for 7 of the 9 persons).
This morning, my friend collapsed from apparent dehydration and had to go to the emergency room at Jeanes Hospital - probably what had happened Sunday night had contributed to this episode.
Due to the substandard operating conditions that day, they apparently were more interested in making a buck at the expense of the staff and any unwary patrons, who were trying to celebrate Fathers' Day by having a nice meal. In my opinion, this establishment should be investigated by the Department of Health and OSHA for unsafe conditions.
You can be sure that it will be a cold day in Hades (no pun intended even though the conditions sounded like a training ground for Hades) before I or my friends will patronize this establishment without drastic remedial actions are taken by this restaurant.