Netspend Complaint - Netspend Scam - Credit Cards
AUSTIN, TEXAS -- My name is Clayton Chambers. I work for the Federal Trade Commission and the goal of my company is to take class action against companies whom we deem as fraudulent or who seem to Misrepresent themselves or who are crafty with their Deceptive business practices in scamming consumers unknowingly. However, multiple consumers must call and make claims as we do not act on individual complaints, we rather look for trends and patterns in law violations and report them to our investigators and detectives who then take action against the company in question. I have reviewed all the complaints on this website and they are all about the same issue regarding Netspend. I defended this company on numerous occasions when filing complaints for consumers across the country telling them that it is the merchants fault when in actuality it is Netspend's wrong doings. I have recently found this out the hard way.
I am sorry for everyone who sees this that has at least attempted to contact the FTC in regards to your debit cards being wiped clean for no apparent reason or having your funds disappear in a matter of hours. For example I checked my account at 9:30 in the morning and by lunch which is at 2:00 Pm Eastern Time my $100 + dollars had been taken off. They said that I had used it at a Gas station for 5 Dollars and an ATM withdrawal for $80. If I'm not mistaken 80+5=$85, so where the hell are my remaining funds. Also I have attempted to provide them with Timecard records for the day in question to show that I did not make those transactions and they denied them. Netspend corporation has repeatedly made unauthorized transactions that I did not approve or in some cases did not even have the funds available for. Upon calling the institution in which they inform you that they will transfer you to their supervisor only to place you on hold for a lengthy amount of time and come back on the line only to try and deceive you with a different dialect than the previous agent. (The same person who said he would transfer you to a supervisor IS the same agent even after he states that he is the supervisor) I have caught several agents trying to dupe me into thinking I'm speaking with a higher authority and I am not. They had little to say after they were caught. Although my disputes only amount to about 200-250 dollars, the times that they have made these unauthorized transactions came costly as I was taken to court for bills that were not paid due to their negligence. I have read some claims on here were people have lost hundreds or in some cases thousands of dollars.
I urge everyone to contact the Federal Trade Commission at 1-877-438-4338 and report this company so we can take action against them. The purported purpose of class action lawsuits is to give the common man the ability to take on the largest corporate or private entities (who can afford the very best legal services) and have a chance of redressing the wrong done by these entities. It is important to remember that even though the actual damage or cost to the individual class member may be small, the illicit gain to the corporate entity can be huge if done to hundreds or even hundreds of thousands of class members.