Lost Horse Lodge Complaint - Lost Horse Lodge Dining in MT a disappointment
HAMILTON, MT -- I just wanted to make you all aware of our recent visit to the Lost
Horse Lodge in Hamilton, Montana for dinner. We had my brother and his wife up from Washington. We have stayed in the honeymoon suite and have frequented the lodge for dinner. We decided to drive to the lodge for dinner from our home in Stevensville. All the way talking about how wonderful our experiences have been with
them. When we arrived, we all ordered a drink and my sister in law, being
pregnant, ordered a glass of milk. The drinks came and she took a drink of the milk and it was sour! Not just a little sour but terrible! My sister in law ran to the restroom and was terribly sick. We told the waiter and they checked on the milk and it was outdated. We then ordered dinner and my brother ordered the most expensive steak on the menu, which was $23.00. When the steak came, it had 5 dried up asparagus slices, a small potato and the steak had absolutely no flavor and was so full of fat that he only got about 6 pieces of meat out of it. We don't usually make mountains out of molehills but this was ridiculous. We spoke with our waiter and he also said that the steak wasn't very good and said he would go talk to the manager. He came back and said that they would give us $8.00 off of the $23.00 meal. Are you kidding me? The manager didn't get up to come talk with us or even apologize for the milk. So because there was a wedding, customers take the back seat? I am not sure how a business can keep a respectful name by treating customers this way. I was thoroughly disappointed, as was my entire family. The meal was ruined and we had to stop at Subway on the way home. I am sad to say that I will not be back to Lost Horse Lodge. I will also not make any referrals any longer.