Verizon Complaint - I can't believe this is happening.
CALIFORNIA -- Where to begin?? We have never been satisfied with our DSL service. The second router sent to us by Verizon did not work any better than the first two. Then one day our land line and DSL went out after a heavy rain storm. We were without service almost two weeks. We had Internet, home phone, and my wife's cell phone all on one bill. One day we get a bill that is way bigger than all the previous ones. After many phone calls and being put on hold, my wife is told she went over her minutes. She asked for a printout of her calls. Verizon promised to send one but never did. She finally became so frustrated she cancelled her cell phone and paid the early cancellation fee. DSL still not working very well. We have to reboot the router every time we go to use the Internet. I was calling and complaining fairly frequently. One day we get a bill that now has a new charge of six dollars. I call to ask about the new charge and am told that since we don't use enough long distance on our home phone, we must pay a "VLD Shortfall Charge." The customer service representative convinced me to sign up for FiOS phone and internet. I took a vacation day from work to get the job done. I get home late the night before the service is to be installed, so I do not see that someone had already done some work in our back yard. In the morning I walk out to the backyard and see a black cable running from service pole to our garage and from the garage to our house. I can literally reach up and grab the FiOS cable with my hand. It is only seven feet off the ground. Definitely not to code, not to mention that I was told we would be notified before anyone tried to come into our backyard due to our two dogs. I immediately called Verizon and was told their technician would take care of the problem. When he arrived, he told me there was nothing he could do about the FiOS line that was hanging so low. He suggested I dig a trench and reschedule for installation. I told him to pull the *$@ wire down. Then one day I get a call asking me if I plan to go through with the FiOS installation. I tell the lady the story and tell her absolutely not. She says "so you don't want the FIOS?" And I say "correct." Then this morning my wife calls me at work to tell me our phone service has been disconnected. I call Verizon and they tell me that I cancelled phone service, and that is why it was disconnected. They are not able to tell me when I cancelled the service. I tell them if it is not turned on by this evening I will cancel for sure. They promise it will be turned on by 5pm. Of course it was not turned on. I call to ask when they plan to turn it on. I am told the office that handles this service is now closed and I will have to call tomorrow. I will pay more for less, but we are getting rid of Verizon.