Prime time shuttle Complaint - Unreliable transportation

Review by ngttiam on 2010-06-23
LOS ANGELES, CALIFORNIA -- Unreliable for transportation from airport. They late to pick me up on a cold night from the airport, so after waiting 10 minutes I called and they put me on hold for 10 minutes and never apologized for leaving me on hold for so long (now it's been 20 minutes late) then lady says my car is 20 minutes away (that would make it 40 minutes late) so I said to cancel it and I'll take a taxi. They cancelled it but didn't automatically give me my refund for them being over 40 minutes late (as if I want to donate money to their company). The lady type it up in the computer as if the car was only 20 minutes late, she didn't count the 10 minutes I waited before I made the call and the 10 minutes she had me on hold. I had to call the next day to fight for my refund. It's still pending on their review.

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