Sears Complaint - Sears Sucks
More specifically, Sears Warranty and Customer Service Sucks! I have been sitting here with a broken washing machine for 5 weeks. Sears has been here 4 times and has cancelled an appointment without explanation once. I still have no washing machine and customer service couldn't be less helpful and more apologetic. But apologies won't wash my clothes. I would avoid their appliances and definitely the extended warranty, which will put you at their mercy. Also, many appliance repair people won't repair a Sears machine, another reason to avoid Sears appliances. They used to be great, now they aren't.