Mr. Transmission Complaint - Unauthorized Repairs
SPRING, TEXAS -- My complaint is against the Mr. Transmission franchise located on Spring Cypress Rd. in Spring, TX. I had my vehicle towed there after talking to the manager and telling him what my car was and wasn't doing, he told me that it sounded like my car had the symptoms of a problem called neutralizing, which was an electrical problem ad would cost $300 to $500 to fix, or worst case scenario $1495 to rebuild the transmission. After running a computer analysis the manager called and told me that the problem was not electrical and they would have to open up the transmission to determine the extinct of the damage. So now I'm looking at the worst case scenario price of $1495...I thought. The manager called me back and said it would be $2680 to fix the transmission, almost double the quoted worst case scenario price, I told him I didn't have that kind of money and was planning to go get the car and let it sit until I could get the money to fix it, or take it somewhere else. Well the next day I get a call from the manager stating that my car was fixed and that I could come get it. I told him I didn't tell them to fix the car, he said that because I said I was returning the rental car he assumed that I wanted them to fix my car. I told him that I was willing to pay the worst case scenario price that he quoted me since I didn't authorize him to fix my car. Well, my car was held hostage and I was told I would be charged storage fees in addition to the $2680. I paid them $1500, and had to leave two posted dated checks for the balance, two references, and sign a promissory note before they would release my car. I felt was caught between a rock and a hard place and had no other choice but to pay the ransom.