Macys Complaint - Macys - Worry no More Protection Plan - Furniture Protection Plan
Furniture Protection Plan - Complaint
SOUTH PORTLAND, MAINE -- Does anyone know if there is a class action suit on this??? Apparently a lot of complaints Do not bother buying this plan!! They will not cover anything they simply do not want to pay on claims. Bought a 4 piece leather living room set from Macy's in 2004 and was encouraged by the sales person to purchase a 7 year protection warranty on the furniture. We have kept this furniture looking like new but recently spilled some beer on part of a seat cushion causing discoloration in an area about 4 inches by 8 inches. We reported the incident within 24 hours ( 10 day required time) calling the number stated on our copy of the insurance policy. The person on the line identified themselves a a customer service representative for Worry no More and said they will call with a 3 hour time frame to schedule an adjuster. They did call back scheduled an appointment, the adjuster showed up on time with a bottle of some kind of spray. took some pictures and said he would have to recommend a technician to come a recolor the leather. He also asked me if I had experienced any problems in getting action on this ..said he was getting an earful everywhere he went. I waited a week and called back to see if they were scheduling someone and was told they were denying my claim ..they do not cover this sort if thing. I looked at my policy and it states "accidental staining or damage to upholstered leather and vinyl furniture" and beverages was included. I have found out that the insurance carrier I a company out of Florida operating under the name of Uniters. If anyone has more info in the form of help please pass it on to me.