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Macys Complaint - Macys - Worry no More Protection Plan - Furniture Protection Plan
Furniture Protection Plan - Complaint
SOUTH PORTLAND, MAINE -- Does anyone know if there is a class action suit on this??? Apparently a lot of complaints Do not bother buying this plan!! They will not cover anything they simply do not want to pay on claims. Bought a 4 piece leather living room set from Macy's in 2004 and was encouraged by the sales person to purchase a 7 year protection warranty on the furniture. We have kept this furniture looking like new but recently spilled some beer on part of a seat cushion causing discoloration in an area about 4 inches by 8 inches. We reported the incident within 24 hours ( 10 day required time) calling the number stated on our copy of the insurance policy. The person on the line identified themselves a a customer service representative for Worry no More and said they will call with a 3 hour time frame to schedule an adjuster. They did call back scheduled an appointment, the adjuster showed up on time with a bottle of some kind of spray. took some pictures and said he would have to recommend a technician to come a recolor the leather. He also asked me if I had experienced any problems in getting action on this ..said he was getting an earful everywhere he went. I waited a week and called back to see if they were scheduling someone and was told they were denying my claim ..they do not cover this sort if thing. I looked at my policy and it states "accidental staining or damage to upholstered leather and vinyl furniture" and beverages was included. I have found out that the insurance carrier I a company out of Florida operating under the name of Uniters. If anyone has more info in the form of help please pass it on to me.
Comments:
Posted by Robert H. on 2010-06-29:
I work for Macys and manage this program and I can assure you that we process 1000's of claims successfully every year. We received 27 compliments just last week. I'm sorry your experience has not been good up to this point. Based on your description of the problem you should have been covered. If you are able to provide the claim id # we will research the claim and see if we can resolve this issue for you assuming the problem is as described in your complaint.
Posted by BK Macomb MI on 2012-01-06:
My husband and I purchased a Bernhardt leather section from Macy's Eastland. We too were "encouraged" to purchase the worry no more plan. What a joke! for our 300$ and numerous calls to Worry no more, Visits to Macy's and phone calls i have received a 15$ ink removing kit for ME (not a furniture professional) to use... Unbelievable. Very unhappy.
Posted by California Complaint on 2012-12-10:
Please send in all complaints on Uniters to your state insurance board. Most have an online form you can submit. Macy's will also take notice as the reduction of customers burned by this scam and their lack of standing behind it.
Posted by Deenah G on 2013-03-12:
We have had insurance from Uniters from a purchase at Macys for over two years and when we had any problem they were not able to help. That is after finally finding our Claim- taking hrs on the phone. How can a company run like this and still be in business?
Posted by LilMrsD on 2013-03-25:
What a SCAM. The technician comes out and reports that there are other visible stains that results in the couch being "untreatable". They get off the hook and keep the money! Does anyone know of a class action lawsuit?
Posted by Anne on 2013-04-01:
I agree that Worry No More is a waste of money. We purchased the most expensive (supposedly best coverage) mattress protector for our son's full size bed. The cover cost half of what the mattress cost! He has leaked through twice on the mattress right through the cover where we've had to call Worry No More to send someone out to clean it for us. It would have been more, but I put a crib waterproof cover under his sheet. Unfortunately that shifts sometimes and doesn't cover where it needs to. We wasted our money on buying this cover to protect the mattress from urine stains....it doesn't keep it from going through AT ALL. On top of that, when I called WNM to have the mattress cleaned I was told a service representative would contact me in 5-7 days....so the urine can set in completely and my 4 year old can sleep on the floor all week??!? ...and that's just to be contacted...who knows how long it will be until someone can come in to clean it. I want it cleaned today. SOOOO disappointed!!!!
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