Sears Complaint - Repair service is a hoax.
WATERBURY, CONNECTICUT -- Trying to get a lawn mower repaired by Sears was not only time consuming, potentially expensive, but a waste of time. I had scheduled a repair time a month ago and took time away from work, only to find a message on the answering machine that they had to cancel the appointment. When I called to reschedule, there was no time that was convenient for my schedule... FOR A MONTH! Scheduling during a vacation day proved worthless. The call came at 9:00 AM (window of 8 - 12) asking what needed to be done. I was also told (again) that the basic charge BEFORE service would be $109. Then the kicker... just a minor tune-up would be a minimum of an additional charge of $350! That's almost half what the mower cost! No, the mower isn't fixed. Not this time, Sears.