Bank of America Complaint - Unexpected Overdrafts, Slow Notification, Poor Service.
I use BOA's electronic bill pay to take care of my and my wife's monthly payments. On June 21st, my insurance bill was paid out of my individual account as opposed to our joint account (my mistake). This drained my individual account as I was not expecting it to come from that account. On June 21st I filled out a change of address form (we are in the middle of a very chaotic move) online, and USPS charged $1. One June 21st I also filled my car with gas ($21), and the debit card was used at two soda machines ($1.25, and $1.25). For each of these I was charged a $35 overdraft fee.
One June 22nd, I accessed by BoA online account. I transferred the money that morning from the joint account to cover the bill amount and the overdraft fees to put my account back in the black. I called customer service, who informed me that I had only set up overdraft protection on my joint account with my wife (which I had not, I do recall when that was set up and I did indeed ask for overdraft protection on both accounts). The woman told me to call back the next morning. That evening (June 22nd) I received the alert notification set up on my account that my balance was at $0 (from June 21st), and that I had overdraft fees.
After calling BoA again this morning (June 23) I was informed by the customer service representative and their manager that they would only waive one of the $35 dollar fees, and that they could not do anything else about my situation.
a) not informed in the manner in which they advertised their alert system,
b) charged a horrendous amount ($140!!!) for minor transactions (summing to about $25),
c) given no benefit of the doubt from customer service despite having banked with them for three years.
I will be moving every cent I have out of Bank of America within the next month.
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