[X]

Tookie's Resturant Complaint - overcharging/horrible service

Review by eyeshigh on 2005-01-02
KEMAH, TEXAS -- We went in to Tookie's tonight for dinner. It has been one of my favorite resturants for 9 years. There are 5 of us, three children, two adults. The adults get burgers, the oldest child gets chili, for the youngest children we order two Rookie burgers (children's burgers) and ask what they charge for an extra patty. We are assured that it would be a dollar, same as for an adult burger. No problem. We eat our dinner and socialize. Meanwhile, our glasses are empty, the floor and restrooms are filthy, and the waiter is no where to be found. Finally, we are ready to go, already somewhat dissatisfied. We get the bill. Two burgers, chili and 4 Rookie burgers!!!! The waiter says there is nothing he can do, it has to be rung up that way, so we ask to see the manager. 15 minutes later a man slouches over to us and asks us what we want. He is in fact the assistant manger. He then tells us that there is nothing he can do (including charging us for two adult double burgers which would still give them an extra profit). WHen we told him it was ridiculous and that we would not be coming back, he said that if it meant losing customers, thats what it meant, and then ROLLED HIS EYES! I was horrified. It used to be a great place, but the service, cleanliness, and quality of food have gone down while the prices go up.
Comments:

Your Name:
(displayed with your comment)
Your E-mail:
(required)

Your Experience/Advice:
Check spelling


By clicking submit you agree that you have read and accept the Terms of Service & Privacy Policy.


Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.