Expedia.com Complaint - Expedia overcharged me for a hotel reservation and refused to refund
I booked a room on Expedia.com and was charged $62 on my credit card before my trip. When I checked in the hotel, clerk gave me a receipt for $49. I then called Expedia and requested a refund since they always guarantee lower price for booking thru them and I don't see why I should pay them $13 fee for a $45 hotel room. Customer representative not only refused to refund citing that Expedia doesn't have a refund policy, but also told me to feel free to file a complaint. But when I asked him if Expedia is a BBB member, he said no. Gladly I found out that Expedia is a BBB member and I will file a complaint there as well. All in all, will never book anything from them again. I checked the hotel I stayed in and in fact, it costs a lot less to book directly with the hotel.
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