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Eyeglass World Store No. 8210 Leesburg, Florida Complaint - Poor Customer Service

Review by Tom411 on 2010-06-23
LEESBURG, FLORIDA -- On 1/21/2010 I ordered my eyeglasses (buy 1 get 1 free) paid $413.00 and was told I would be contacted in 7 to 10 days to pick-up my glasses. After 21 days with no call, I called them and was told that my glasses had just arrived that day (ironic). I went to the store and they had only 1 pair ready. I was told the second pair would be another 7-10 days, and they would call me when ready. After waiting for 2 weeks with no call from them, I called and was told it would be another 7-10 days and they would refund 10% ($41.00). Ten days later I called customer service at corporate to see if they could give me reason for the delay. Corporate called the store in Leesburg, Florida and was told the eyeglasses showed up that very day!(ironic). My biggest complaint was the lack of customer service, they did not call me one time! Buyer BEWARE!!!!!
Comments:1 Replies - Latest reply on 2010-06-24
Posted by EGW on 2010-06-24:
I do apologize for the problems that you encountered at this location. We value you as a customer and you deserve the best service that we have to offer. Please feel free to contact our Customer Service department at 800.637.3597 to address your concerns so that we may clear up any issues.

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