The Collision Shop- Eastpointe, MI Complaint - Shoddy Work and Shameful Service...

Review by CES1978 on 2010-06-23
EASTPOINTE, MICHIGAN -- I had major work done at the Collision Shop in 2006. Recently the glue that held the logo on the trunk lid (which they replaced) ripped off the paint job (which they did) and rust developed underneath. When I took the car to them to have repaired under the "Lifetime Warranty," the owner refused to cover my damage. He wanted $200 to fix the damage that was clearly the result of poor painting, and called this ridiculous offer "helping me out," since he would have normally charged $400. He even blamed the rust damage on a defective NEW part from Volvo (which should have been covered under the warranty anyway), instead of the obviously shoddy paint job performed by his shop. When I pointed out the obvious (that the trunk did not rust from the inside, but rusted because the paint did not adhere), he copped a nasty attitude. Apparently he believes female customers are stupid enough to believe anything! I will be filing a formal complaint with the Better Business Bureau and am seriously considering taking legal action. Do yourself a favor and go somewhere else.

Pros: None
Cons: Rude, poor work, did not honor warranty

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