Sears Complaint - The expensive pull cord.
KENT, WASHINGTON -- The pull cord on my mower broke. Took it to Sears repair in Kent Wa. I was told I had to pay a 30.00 non refundable diagnostic fee. The pull cord was tied to the mower handle. I am still trying to figure out why I needed to pay for a diagnosis that wasn't needed. The net result is that it will cost at least 30.00 for a pull cord. The same is true of a spark plug exchange.
I had purchased many things over the years from Sears. That will stop today. I hope they feel it is worth it to treat people this way.
I was always taught to take care of those who take care of me. Sears will no longer be on that list.