Slumberland Inc Complaint - Messed Up Order & Poor Customer Service - Bedroom Furniture

Bedroom Furniture - Complaint

Review by Husker Guy on 2010-06-23

NORFOLK, NEBRASKA -- My wife, my son, and I recently purchased a headboard and a dresser for our son. The dresser was ordered wrong and we were told that it would arrive in a week to 10 days. We waited for nearly 2 weeks to get the item. This was the first major item my son ordered. He was very excited. We decided to pick both items up ourselves, and in trying to get help for the item when it came, we had to wait 20 minutes at the back desk just to get someone to help us. Both items fit into my vehicle, so my son and I brought them home - 15 miles from the store. When we unpacked the dresser the next day, we discovered that it was a chest of drawers. The next day, my wife called and complained, and they did apologize indicating that the item received and the item ordered was 1 number difference. So now we have to wait another two weeks to get the dresser. The salesperson was very nice, but the other help we received was less than satisfactory. We were told that the store manager would call us, but he never did.