Sprint Complaint - Sprint Steals - long distance phone service
Sprint changed our account number on us and we were not aware of it. Our automatic bank payment to the old account number was sent to a company that doesn't even exist in Arizona. After a year of complaints, repeatedly faxing in proof of our payments to them, they never repaid us over $100.00. After 18 years as their customer we will never deal with Sprint again. We are still out our money, despite repeated attempts by Chase and us to get the money back. They said we had to call their subsidiary to get the money back, who said that since we didn't have account number with them, there was no way to know where the money went. I kept track of EVERY representative I spoke with, not one ever returned my call as promised, had to go over every detail every single call, to every single representative Pathetic excuse of customer service, not to mention theft. They also never responded to email attempts either.